Sicherung eines hohen Qualitätsstandards
nahezu 10% unserer Zeit verwenden wir auf die Weiterentwicklung unserer Programme und die Fortbildung der Berater
Was können sich Kunden und Kandidaten von uns erwarten:
- Supervision: laufende Meetings zum Erfahrungsaustausch und Weitergabe neuester Erkenntnisse in der Beratung ( mind. 2-6 mal im Jahr)
- Jährliches Qualitäts- und Qualitätssicherungsmeeting für alle Berater
Dedicated structure to deliver the services promised to clients; a company organized as a corporation or a division of corporation with their own structures and offices.
- Qualified consultants: coaches with relevant academic certification and business experience and with understanding experience of organizational dynamics.
- 1-3 months structured consultant training for new consultants: the purpose of the program is to work in assistance with senior coach to learn the outplacement’s process, the method and the instruments to become a consultant who guarantee a good quality service.
- Agreed process of application: establish methods and procedures
- Structured programs with a handbook
- Service development process based on client feed-back; gather client feed-back and use it to revise/improve the product/service
- Annual questionnaire on such matters as organization client services, general method of operation and standards of professional practice
- Have a Continuous Improvement Process in place: Check the difference between the outplacement service’s level and the customer satisfaction and adapt procedures and contents according actual findings.